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We have a Case Origin = External, we need cases with this origin to be handled by a specific Team. This Team should not be able to look at other case types.
How can we handle this ?
Please refer to this blog: https://technologyblog.rsmus.com/microsoft-dynamics/dynamics-365-customer-engagement/owner-teams-access-teams/
Then you need a plugin to add automatically members to your access team when a case is created with origin external.
You can also read this blog:
Please check as verified if the respnse is useful
You can also do this using retrieve multiple plugin , retrieve the user team/security role check the user add additional filter with Case Origin in the query.
Here you can see some sample code here -
You can try to get this achieved through "Access Teams Template", Here are the few links which will assist in implementing the Access Teams
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