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Hi, we have an on-prem Dynamics CRM server running version 18.104.22.168. We have one entity with about 1.2 million records (1,284,686). The SQL server is 2016 SP2. We are facing some performance issues pertaining this entity (and beyond)
The issue is that it takes about 10 seconds to click into the entity (if using the All Active Records View), and then about 10 seconds to save a record created from this View (and no its not a pending Sync job issue). Records created using Quick Create or from within Advanced Find do not experience this delay.
My question is twofold:
This slow query performance may be caused by indexing. To rectify this performance degradation, could you please open a support ticket? Here is a link to how this process is completed: mbs.microsoft.com/.../CRMSupport
Once a support engineer receives your case and varies the slow performance of the query they can get your organization help with reindexing the query to ensure more optimal performance. The issue may be as simple as a reindex, but the support engineer will want to ensure there are no other issues .
Please open a ticket at your leisure and someone will begin assisting you asap!
Thanks for your response. Unfortunately, I currently dont have an active support plan for my on-prem CRM. I doubt its an index issue, because i've already reindexed that table. The screenshot below is the current status before a reindex.
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