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Session Id : xV+XCeZtv0K4lhiYYR9f0v
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Help to create a new D...
Customer experience | Sales, Customer Insights,...
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Help to create a new D365 Sales Professional instance

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Posted on 16 Mar 2020 15:19:42 by JonEvans 245

Hi all,

As a CRM consultant with a few years' experience, I know my way around the product. However, I've never had to set up an instance from scratch. I've got a freshly created log in with a D365 Sales Professional licence which is also set up as a global admin. I've gone into the Admin Center of D365 and I can see the CDS instance that's set up but I obvoiusly need a D365 Customer Engagement Sales Professional instance setting up.

I've selected the 'New' option and I've also toggled the option to create a database, however, when I go onto the next screen, I get the warning message "You do not have the required Dynamics 365 licenses to create databases with Dynamics apps".

pastedimage1584371963643v1.png

I've tried creating the instance without the database but, when I've done that, I've not been able to install the Sales Professional solution as the admin center says it needs a valid Customer Engagement instance to be installed on.

Any help would be appreciated.

Thanks,

  • Suggested answer
    JonEvans Profile Picture
    JonEvans 245 on 25 Mar 2020 at 12:22:31
    RE: Help to create a new D365 Sales Professional instance

    Thanks for your replies everyone but it turns out that Microsoft have changed how you set up one of these instances. We had the correct licence types, etc but were just going through the wrong process. One of our technical guys managed to have a look at it and I'm eager to find out what he did.

  • Ana Pereira Profile Picture
    Ana Pereira on 21 Mar 2020 at 13:39:48
    RE: Help to create a new D365 Sales Professional instance

    Hello Jon,

    In order to create an instance with sales pro solution please use the following Powershell Script

    1. Install-Module -Name Microsoft.PowerApps.Administration.PowerShell
    2. New-AdminPowerAppEnvironment -DisplayName "MyTestEnvironment" -EnvironmentSku Production -LocationName europe -CurrencyName EUR -LanguageName 1033 -Templates @("D365_SalesPro") -ProvisionDatabase

    pastedimage1584797755219v1.png

    • you might need to check the LocationName Get-AdminPowerAppEnvironmentLocations or Currency name 
    • you might also have to check the PowerShell execution policies 

    https://docs.microsoft.com/en-us/powershell/module/microsoft.powershell.core/about/about_execution_policies?view=powershell-7

    other option is to raise a support ticket with MS,

    I hope it helped 

    Thanks

    Teresa

  • Suggested answer
    Yiming Profile Picture
    Yiming on 17 Mar 2020 at 11:15:23
    RE: Help to create a new D365 Sales Professional instance

    Hi,

    Only the subscriptions in your tenant enable the Sales Apps, can you create a database with Dynamics apps. The license check for Dynamics 365 apps does not depend on user license assignments. It depends on tenant level subscriptions. 

     

     

    For example, if one tenant has the following subscriptions:

    Dynamics 365 Team Members / PowerApps per user plan / Project Plan 3 / Office 365 ProPlus

     

    Which provide these SKUs:

    DYN365_TEAM_MEMBERS / POWERAPPS_PER_USER / PROJECTPROFESSIONAL / OFFICESUBSCRIPTION

     

    These SKUs do not enable any of the Dynamics 365 apps.

     

     

    If you have any concerns about subscriptions whether they are granted access to Sales App, suggest raise a ticket to Microsoft Support and support engineer will check details of the subscriptions for your tenant. Thanks!

    Hope above helps!

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