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Requirement is from phone call activity I need to open a lookup screen when I will put some search criteria and based on that it will call a 3rd party web API. Web API returns value in JSON and return to the lookup screen User select that records and records come back to the CRM screen. Actually user want to verify caller and caller information comes from a 3rd party application.
Any help will be highly appreciated.
You have several ways on doing that:
1. You can try to utilize Virtual Entities with Custom Data Provider.
2. You can develop Html/JS webresource for a front-end and Plugins for a backend and work with this dialog as it is described in this post - butenko.pro/.../
3. You can try to create a Canvas App and call it from your phone call activity screen.
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