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I am facing an issue with the automatic folder creation / creation of a document location on Sharepoint. I have already created similar flows for Quote and Leads, and successfully created one for Cases in our Dev-environment.
After successful testing I wanted to build it for Cases in our Prod-Environment, but for some reason, in the Prod-Environment I get the following error when executing the Flow:
Root folder is not found.clientRequestId: d39c3674-0996-485e-beda-bf59295838faserviceRequestId: d39c3674-0996-485e-beda-bf59295838fa
It happens when a txt. file should be created on sharepoint that will be deleted in the following step.
I can't really understand the issue here... I haven't done anything differently than what I did for the other entities - am I missing something? How can it work for the Dev, but not for the Prod when the steps are exactly the same (only URL etc. matched for the Prod-Environment of course).
Many thanks in advance!
Can you copy the Dev-environment or export it as a solution?
I recommend you to create a support ticket for further investigation.
We can look into this issue in detail if you provide org URL and timestamp in addition to RequestId.
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