Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2021 Release Wave 1Discover the latest updates and new features to Dynamics 365 planned April 2021 through September 2021.
Release overview guides and videos Release Plan | Preview 2021 Release Wave 1 Timeline
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
I have been assigned to enable email tracking for Dynamics CRM.
We use Dynamics 365 On-Premise 2016 and Exchange Server On-Premise. This feature has been used before with an outsourced company.
I am new to this and I was able to activate the feature for several users by following the steps below,
1. Approve Email for the users ( Dynamics 365 > Settings > Security > Users > Approve Email)
2. Approve mailboxes ( Dynamics 365 > Settings > Email Configuration > Mail Boxes > Active Mail Boxes > Set Serve-side Synchronization > Approve Email > Test & Enable Mailbox)
3.Install Microsoft Dynamics CRM 2016 for Microsoft Office Outlook manually
But for Office 2016 users this didn't work (Installation successful but no tracking icons).
While searching, I noticed that Dynamics 365 for Outlook is no longer supported from December 4, 2020 (https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/dynamics-365-for-outlook)
We do not have any prerequisites for using the Dynamics 365 App for Outlook, so please advise how to address this situation.
Business Applications communities