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Just would like to find out if there are a known issue in CRM where emails gets marked as ‘Completed’ immediately when they are synced from exchange server.
I cant see any process or workflow doing this.
It's completed internally. Why is it an issue?
The emails should be in a Received status. Only after the user actioned the email, it should be set to Complete by the user.
I'm sorry but it works the way it works and it can't be customized.
When the email is received - statecode is set to "Completed" and statuscode is set to "Received".
Its only happening to about 10 out of 250 daily emails
Emails that are 'Received' show in a dashboard. Emails are then actioned and manually set to 'Complete' then it disappears from the dashboard. By doing that users know which emails were actioned and which weren't
You describe not OOB process and seems you have glitch in it.
Without the description of how you implemented this functionality, it's near to impossible to help you.
So can you please describe how it works?
This is a by design behavior.
its a OOB behavior , means when email will get synced /sent that activity will get completed so status also get change .
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