A user is experiencing an error when creating a new call report the error reads ".CallReportPreUpdatePluginExecutor() -The given key was not present in the dictionary" ...see error log below

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Error in CallReportPreUpdatePluginExecutor() -The given key was not present in the dictionary.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>3bc190c2-c634-47ee-b1ab-d38c7ec3b3a3</ActivityId>
<ErrorCode>-2147220891</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d2p1:key>OperationStatus</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">0</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>SubErrorCode</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">-2146233088</d2p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<Message>Error in CallReportPreUpdatePluginExecutor() -The given key was not present in the dictionary.</Message>
<Timestamp>2019-06-14T06:31:39.9559442Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText>

[Vrp.Crm.CustomerRetentionMerged: Vrp.Crm.CustomerRetention.Plugins.CallReportPreUpdatePlugin]
[9e5be2d9-79b6-e811-8433-005056afb501: Vrp.Crm.CustomerRetention.Plugins.CallReportPreUpdatePlugin: Create of vrp_callreport]
End scope 'Execute Plugin'

</TraceText>
</OrganizationServiceFault>