Customer experience | Sales, Customer Insights, CRM

Outbound to Real-Time Transition

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Customer experience | Sales, Customer Insights, CRM

How to change root language of Customer Voice?

Last replied Posted on by JV-16091234-0 20

Hi, I am looking for a way to change the root language of Customer Voice from my native language to English, but can not seem to find...

Dynamics 365 Customer Insights - Data

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Customer experience | Sales, Customer Insights, CRM

Issue while Certificate Renewal for Server side Synchronization [On-Premise V8.2]

Last replied Posted on by CU09011057-0 4

Problem Statement - Every year we have to renew the SSL certificate and use that for SSS so that Microsoft Dynamics 365 On Premise v 8.2 is abl...

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Customer experience | Sales, Customer Insights, CRM

Getting access to my MS Account

Posted on by CU10051341-0 2

I am very frustrated with MS and their constant push on AI solutions to my problem is simply accessing my MC Account. I need to interact with a real ...

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Customer experience | Sales, Customer Insights, CRM

The number of Customer Voice responses does not match the number of responses in the database

Last replied Posted on by SebG 2

Hello, I have a problem I can't seem to solve. I created a survey and sent it to several people. I received about 400 responses, which I can view in...

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Customer experience | Sales, Customer Insights, CRM

Chained Survey

Last replied Posted on by KH-27021501-0 2

Based on a respondent's answer to Q1 of the main survey I want to direct to 1 of 4 possible chain surveys. Is there a way to direct back the re...

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Customer experience | Sales, Customer Insights, CRM

Reporting in PPAC showing usage per user in CE environment

Last replied Posted on by AH-31052106-0 295 Microsoft Employee

Hello, is there a report or method to get reporting on each user "that uses Dynamics" in a live environment withing PPAC? I know we have license usa...

Dynamics 365 Customer Insights - Data

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Customer experience | Sales, Customer Insights, CRM

Cant change my environment

Last replied Posted on by Santiago270500 51

Hi, im trying to integrate Dynamics BC, Dynamics Customer Voice, PowerPlatform and Dynamics Sales in my Prod environment, i just finished integratin...

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Customer experience | Sales, Customer Insights, CRM

Best method for surveys in Dynamics 365 — Customer Voice vs Real-Time Marketing Form?

Last replied Posted on by jseb04 47

Hi everyone, I’m trying to decide on the best approach to send surveys and store the information for each customer inside Dynamics 365. I see two ...