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Dynamics 365 Community / Forums / Customer Voice

Customer Voice

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Customer Voice forum Survey Responses Not being saved in Dataverse

Last replied Posted on by RoryB 7

I have several surveys that I can fully access the results to - both because I have been explicitly shared access and because I am an admin. I have a ...

2
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Customer Voice forum Survey invitation and response survey are not regarding to incident

Last replied Posted on by cmoreno8 21

Hello, I have a survey sent by Power Automate when an incident is closed. I used the Power Automate template and I added some logic to check if the invitation should be sent, but the Customer Voice box is the original of the template. In the Regar...

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Answered
Customer Voice forum Forms Pro Survey Response not showing on Case timeline after regarding is set to a Case record

Last replied Posted on by Shaner2112 14

 I have built a Power Automate flow that is triggered when a new Forms Pro Survey Response record is created. The flow updates the Regarding fiel...

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Suggested answer
Customer Voice forum Obtain Contacts from msfp_surveyresponse

Last replied Posted on by tomas coquimbo 5

Hi I'm developing a report with power bi and I need relationships between the msfp_surveyresponse table and the Contact table, but according to the documentation, the "from" field should be there, but it isn't. Could you please h...

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Answered
Customer Voice forum Customizing the customer voice app

Last replied Posted on by Kai Worsch 5

Hello everyone, is it possible to customize the customer voice app itself?I would like to integrate the dynamics 365 'task' (activity) table dire...

1
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Unanswered
Customer Voice forum Has anyone has any surveys disappear?

Last replied Posted on by chris p84 70

Hi, I've had 2 surveys disappear from customer Voice in the last 2 months, has anyone had any similar issues? We definitely didn't delete them&nb...

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Unanswered
Customer Voice forum Customer Voice Survey not Loading preview

Last replied Posted on by AM_CRC 7

Hi! My Customer Voice Survey is not loading. After I created the survey I copy the link to view the version the end user would see and the page keeps load then eventually times out. 1. I first clear my browser history and got the same result. 2....

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Unanswered
Customer Voice forum Analyse Customer Voice response and close ticket based on survey response

Last replied Posted on by NicoSun 42

Hello,I am trying to evaluate a Customer Voice response in a Case. The goal is that customers receive a Customer Voice survey to ask if their issue is solved or not. If it is solved, the case should be closed automatically. Does anyone have any id...

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Unanswered
Customer Voice forum Update / create questions with api

Last replied Posted on by Boudewijn 47

Is there a way to update/write/generate survey questions by using an api? It seems like these questions are read only in Dataverse.

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Customer Voice forum Seeing survey respondent name instead of "Marketing respondent"

Last replied Posted on by Community Member Microsoft Employee

Hi,We have been sending customer voice surveys via Dynamics marketing to contacts in the dataverse. Taking this approach allows us to view the contact that have responded in Customer Voice. In a similar survey we sent out recently, we noticed that...

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