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Best Practices for Leveraging Customer Insights in Multi-Channel Journeys

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Posted on by bugrahansaka

Hello everyone,
I’m looking for advice and best practices on how to effectively use Customer Insights data to optimize multi-channel customer journeys in Dynamics 365 Customer Insights - Journeys. Specifically, I’d like to know:

How can I personalize customer experiences across different channels using the insights gathered from unified customer profiles?
Are there any recommended strategies for automating touchpoints based on customer behavior patterns?
What key metrics should I be tracking to ensure optimal engagement across email, SMS, and other channels?

I would greatly appreciate any insights or examples from those who have successfully implemented these strategies. Thank you!

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