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adjusted book balance does not match adjusted bank balance

I am trying to reconcile my checkbook at end the of the month and there is a difference between my adjusted book balance & adjusted bank balance.

The adjusted bank balance, matches the balance in our bank account & also the GL code.

there was an error made with a voided cash receipt, I then contacted our support for Microsoft Dynamics GP who voided the bank deposit associated with this cash receipt.

There was 6 deposits and when our support had 'fixed" the problem, I went back into the bank reconciliation and there was 2 deposits missing out of the original 6.

contacted support again, he 'fixed' the missing deposits, and they appeared again in the bank recon.

After selecting all transactions for the month in the bank reconciliation, there was a difference that equaled the 2 deposits that had gone missing & the adjusted book balance was less this figure.

Support has done a check links and has found no issues, suggesting I do an adjustment in the bank recon.

I have 2 questions

1. Can anyone explain why this would've happened?

2. What are the implications if I was to do an adjustment? I dont want to make any changes to GL codes or any changes that will affect the P&L

Any help would be appreciated please

Gillian C

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Microsoft Dynamics GP

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