This is our setting in the Power Platform Email tracking; however, this is causing the subject line to be changed with every email communication, and this breaks the outlooks' ability to create the email thread.
The tracking token's part appends to the subject line every time with a new number. We use this to match the Case responses in the Field Service - Cases. What are the other ways to achieve the same functionality without changing the subject line.
Smart matching is an option but not sure if it will be 100% accurate.
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