Business Central multi-level approval: Second approver not receiving email notification

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Posted on by SP-29040942-0

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Hello Consultants,

I have configured a multi-level approval workflow in Microsoft Dynamics 365 Business Central. The workflow is working partially as expected—when the document is sent for approval, the first approver receives the email notification and approves it successfully.

After the first approval, the system correctly creates the approval entry for the second approver. However, the second approver does not receive any email notification, even though the approval entry exists.

I have verified that:

The approval entry is created for the second approver
The workflow is set up for multiple approval levels
The first approver receives email notifications correctly

Could anyone help identify why the email notification is not being sent to the second approver?

Below is the setup for the second approver.

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Dynamics 365 Business Central

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OussamaSabbouh 17,551 Super User 2026 Season 1 on at

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Hello,

From your screenshot, the most likely issue is the Notify Sender option is enabled on the response “Send approval request for the record and create a notification.” In Business Central, when Notify Sender is enabled, the notification goes back to the approval request sender, not to the next approver. For the second approver to receive the email, open that workflow response and turn Notify Sender = Off, then make sure the second approver has proper Notification Setup with method Email and schedule preferably Instantly. Also remember that workflow notifications are sent through the Job Queue, so if the notification job queue is not running, emails may not be sent even if the approval entry exists.

Regards,
Oussama Sabbouh

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