Business Central v24 to v25 upgrade error: Update failed with an internal error

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Posted on by JC-08012121-0

UPDATE: This looks to be a known Microsoft issue. https://admin.powerplatform.microsoft.com/knownissues/4534929

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We are trying to upgrade from Business Central v24 to v25, but are receiving the generic system error "Update failed with an internal error." The AI help suggests a fix for on-prem servers, which is not relevant as we are on cloud.

The upgrade versions are compatible. Does anyone have any ideas?

Operation Details
Status: Failed
Error: Update failed with an internal error.
From version: 24.5.23489.23968
To version: 25.0.23364.24599
Update status: Failed
Custom date selected: Yes

Operation Time
Scheduled on: Jan 08, 2025, 06:47:01 PM GMT+13
Started on: Jan 08, 2025, 06:47:02 PM GMT+13
Completed on: Jan 08, 2025, 07:20:24 PM GMT+13

Categories:

Dynamics 365 Business Central

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Answers (1)

Verified answer

YUN ZHU 76,095 Super User 2024 Season 2 on at

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Business Central v24 to v25 upgrade error: Update failed with an internal error

Generally, "internal error" is a problem of Microsoft, and If you are in a hurry, you can only submit a SR to let them solve it.

You can only try to restart the environment and uninstall all third-party applications before upgrading....

Hope this helps.

Thanks.

ZHU