News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Sales Accelerator Sequ...

Customer experience | Sales, Customer Insights,...

Answered

Sales Accelerator Sequence - User not allowed to send automated email

(1) Share

Report

Report

Posted on by Gus

183

Getting an error message when user is in a child business unit and sending on behalf of parent user. No info as to why. we've given org permissions in relevant sequence tables, systemuser table, etc. The sequence is owned by the user and send is record owner who for this record is a parent user.

Error shows:
"Unable to send automated email. Manually send the email or contact your admin." but no other info is available.

All responses Img

All responses (2)

Answers Img

Answers (1)

Verified answer

Gus 183 on at

Like (1)

Report

Sales Accelerator Sequence - User not allowed to send automated email

Yes it's nothing in basic setup. It's actually the Append To rights for Activitypointer Entity due to business unit child needed org access.
InFlowEncer89 19 on at

Like (0)

Report

Sales Accelerator Sequence - User not allowed to send automated email

Does the record owner have the below option ticked on their personal settings?

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard

#1

André Arnaud de Cal... 291,419 Super User 2024 Season 2

#2

Martin Dráb 230,492 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans