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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Copilot in Sales and S...
Customer experience | Sales, Customer Insights,...
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Copilot in Sales and Service is returning values instead of label name

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Posted on by MC-31101441-0 3
Hi, 
 
I am having a hard time understand what I need to do to enable Copilot in sales and service to return the label name for an option set vs the value. For example if I ask copilot the following question:
 
What is the status reason of a certain record it will return the value of '373760000' instead of the label name of 'New'.

 
This field is included in the quick find view for this table. Please advise! 

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