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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / list of configuration ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

list of configuration tables for "Copilot service admin center" in d365 contact center

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Posted on by jeffgreenrc 255
Hi,
 
I need to build configuration migration tool schema file to migrate data of configuration tables for "Copilot service admin center" in D365 contact center.
 
I dont have access to any environment. If somebody has this environment, would appreciate your help.
 
Thank you 
Categories:
Dynamics 365 Contact Center
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  • Suggested answer
    Daniyal Khaleel Profile Picture
    Daniyal Khaleel 762 Most Valuable Professional on at
    The configuration migration schema for the Dynamics 365 Contact Center specifically the Copilot Service Admin Center must include all related Dataverse tables that store workstreams, routing rules, queues, skills, agent experience templates, and Copilot-specific configurations. Since these components depend on each other, the schema file must define each table along with its primary identifiers so that configuration data can be migrated across environments reliably. The schema should cover standard Omnichannel entities such as skills, queues, workstreams, routing rule sets, and session templates, as well as newly introduced Copilot administration tables, including Copilot Bots, Copilot Agents, ACS Connections, Channel Connections, Workstream Connections, and Contact Center Admin Settings. By structuring these elements within the schema, organizations can move complete Contact Center and Copilot configuration settings between environments even without direct access initially ensuring consistent setup, predictable behavior, and seamless deployment of all related components
  • jeffgreenrc Profile Picture
    jeffgreenrc 255 on at
    Thanks @MVP-Daniyal Khaleel for your detail response.
     
    I would really appreciate if you could list all of the tables and the relationship among them in detail here for each of the section in Copilot admin service app. 
     
    This will benefit community also.

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