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Service | Customer Service, Contact Center, Fie...
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Turning Off the Message: This Meeting is Being Recorded

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We have recently implemented a Contact Center integration and connected a phone number from a resource account (teams phone) to the voice channel. In Contact Center behaviors we have recording and transcription features enabled.

 

When a sample customer calls our line, they hear the message: “This meeting is being recorded.”

 

We would like to remove this message because we already have our own custom welcome announcement in our language, which includes this information.

 

How can we disable or remove this default recording announcement?

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