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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Unable to sync orders ...
Finance | Project Operations, Human Resources, ...
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Unable to sync orders from BigCommerce to Intelligent Order Management in Dynamics 365

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Posted on by CU27040913-12 6 Microsoft Employee

Hi,

I have followed https://learn.microsoft.com/en-us/dynamics365/intelligent-order-management/run-sample-order-bigcommerce and successfully setup and connect BigCommerce provider trial account with Intelligent Order Management in Dynamics 365 but the created orders are not displayed in Sales order under Intelligent Order Management.

Categories:
Dynamics 365 Intelligent Order Management
I have the same question (0)
  • CU18042231-0 Profile Picture
    CU18042231-0 on at

    Had the exact same problem about six months ago when I was trying to get BigCommerce orders to flow into IOM. Followed the Microsoft docs step by step and everything looked connected but zero orders were coming through on the Dynamics side.

     

    What fixed it for me was realizing the orchestration flow wasn't actually activated — it showed as set up but wasn't running. You need to go into Order Management > Orchestration flows and manually flip it on for your BigCommerce provider. Also check your order field mappings because BigCommerce sends order statuses differently than what IOM expects by default, and if there's a mismatch the sync just silently fails with no error.

     

    I'd also look at Data Management > Integration logs to see if anything is getting stuck there. In my case there were failed records sitting in queue that I didn't even know about until I dug in.

     

    I ended up hiring a team that specializes in BigCommerce development to sort out the whole integration properly because the official docs really don't cover the edge cases. Once they fixed the mapping and orchestration config everything started syncing within minutes. Saved me weeks of guessing.

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