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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Field Service Mobile n...
Service | Customer Service, Contact Center, Fie...
Unanswered

Field Service Mobile now says to contact your administrator for access

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Posted on by crham 390
I AM the administrator and I didn't change anything.
 
We're a very small company so there's not much administration needed.
 
What could have changed that Mobile is now not working?  Web is fine.
I have the same question (0)
  • Holly Huffman Profile Picture
    Holly Huffman 6,544 Super User 2025 Season 2 on at
    That sounds frustrating! 
    Apologies if you've already troubleshot these things - just thinking through: 
    • does your user have "Field Service - Resource" security role? 
    • any networking interruptions or changes to ports / firewalls?
    • any changes to ADFS? 
    • what versions are you running? 
    • any logs you can attach for review? 
     
  • crham Profile Picture
    crham 390 on at
    Fixed it but now don't remember the specifics.
     
    I went into power platform admin to look at environment settings and somewhere in there I saw a setting that was set to (I think) all or something like that.
     
    I looked at the note and it said to set it to None if you want it to apply across the Tenant, so I set it to None and that worked.
     
    If you know what setting I am talking about and you reply with it I'll make that the suggested answer.

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