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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Collection Letters
Finance | Project Operations, Human Resources, ...
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Collection Letters

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Posted on by NC-18121538-0 14
Have a quick question - when a collection letter is triggered from a past due invoice, does it also list ALL other past due invoices? Say there are two that are 60 days past due, and a new invoice hits 30 days past due and a collection letter is sent - will that letter include all three past due invoices or just the 30 day pasts due invoice that triggered the letter?
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Dynamics 365 Finance
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,711 Super User 2024 Season 2 on at
    Collection Letters
    Hi NC,
     
    It is based on setup. You can choose to send different letters per transaction level or one per customer including all due invoices. See also the documentation: Process collection letters - Finance | Dynamics 365 | Microsoft Learn

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