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Good morning,
We currently have an open RM invoice with a remaining balance of 0.00001. Has anyone encountered this issue before?
This appears to be related to our E-One SmartConnect integration, which applies a single payment across multiple invoices (e.g., one payment applied to ~100 invoices).
In this case, the invoice amount was 1,033.34, but 1,033.33999 was applied, leaving a residual 0.00001 balance. The payment is posted in History, but the invoice still shows as Open.
What is the recommended approach to resolve this, considering the payment is associated with and applied across multiple invoices?
Thank you,
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