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Hi everyone,
I'm looking for some guidance regarding the sync behavior between Adobe Marketo and Dynamics 365 CE.
Current Scenario
We have Marketo campaigns that create Tasks against Leads or Contacts. When a campaign is executed in Marketo, a Task is successfully synced and created in Dynamics 365.
Previously, our Marketo campaign was configured to assign the Task to a specific Team. However, after the Task synced to Dynamics 365, the Task Owner was automatically changed from the Team to the corresponding Lead/Contact Owner. This behavior was working as expected.
What Changed
Recently, we modified the campaign assignment rule in Marketo to use a different Team and then executed the campaign again.
Now, when the Task is created in Dynamics 365:
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The Task is created successfully.
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The Task Owner remains the Team assigned in Marketo.
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The owner is no longer being reassigned to the Lead/Contact Owner, unlike the previous behavior.
Additional Information
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There is no custom plugin, Power Automate flow, workflow, real-time workflow, or JavaScript in Dynamics 365 that changes the Task owner after creation.
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As far as we can tell, this owner change was happening as part of the Marketo/Dynamics sync or connector behavior.
Questions
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Has anyone experienced similar behavior with the Marketo ↔ Dynamics 365 CE integration?
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Is there any Marketo sync setting or campaign configuration that controls whether the Task Owner is reassigned to the Lead/Contact Owner?
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Does the Marketo Dynamics Sync have any dependency on the Team used for task assignment?
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Are there any connector logs or configuration settings that we should check to understand why this behavior changed?
Any suggestions or troubleshooting steps would be greatly appreciated.
Thank you!
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