Dynamics Community Forum Thread Details

Real time form only loading on "hard" refresh/load

Hello,

Please be so kind as to read my full question before responding.
Thank you for your consideration.

With one customer of ours, we have deployed real time (Marketing) customer journey forms on their website which is hosted and taken care of by another company.
However, whenever one trys to load one of the pages with an embedded form the first time, for example using the navigation of the website, some sort of caching occurs or soft load occurs (I'm not sure if server side or client side) and the dynamics form doesn't show even though both the div for the form and the Formloader script have been loaded.

The console also doesn't show "Form loaded" as usually happens if the Formloader script is loaded correctly, however the Formloader script is loaded at one point or another.

The real time form only becomes visible after "hard" refreshing/reloading the page, e.g. f5 or ctrl+r depending on browser.

However, the Formloader script seems to be also loaded from cache in this case.

So the problem is the timing of when the Formloader script runs right?
That's were the "Form loaded" message comes from anyway.

My questions:

Any ideas why the real time form initially doesn't properly load?
Alternatively, any ideas to force a "hard" load/refresh so that the customer journey form always loads properly?

Thanks a lot,
Sa

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