Created separate topic "Set context variables" (not invoked, as per documentation)
Copilot Studio Configuration: Created separate topic "Set context variables" (not invoked, as per documentation) Variable Global.Name, Global.Email, Global.Phone configured with: Global scope (any topic can access) External sources can set values ✅ Reference: "Get value from this node if empty"
The context variables work perfectly and appear in the agent summary when a human agent accepts the chat. The issue is specifically with the bot not receiving this context data at chat initialization.
I am using no authentication for both copilot studio agent and the omnichannel and it is still not working.
I even tried displaying the values before and after setting the context variables (you can see the before case below working properly), however after setting the context variable they are all null.
Kindly find below some screenshots for your reference.
Did anyone find any resolution or workaround for this issue?
The above are demo data.
Followed Microsoft's official documentation and as mentioned in this thread.
This message node is the one displayed directly after setting the context variables in the first screenshot
Any assistance on this as soon as possible is much appreciated
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