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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to decrease points...
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to decrease points for inactivity in lead scoring model?

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Posted on by EM-04121323-0 8
Looking at this old question, has the answer changed?
 
I'm hoping to be able to decrease points when a customer hasn't, for example, opened an email in x months.
 
It looks like this used to be possible, but perhaps not anymore?
Categories:
Dynamics 365 Customer Insights - Journeys
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  • Suggested answer
    Shivani Padalia Profile Picture
    Shivani Padalia 38 on at
    Basically, you cannot decrease lead score because of inactivity. So, points can only be adjusted based on tracked actions, not because of absence of activity.

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