I’m working in the Service Module of Business Central 26 (standard environment, no customizations) and I’ve encountered an issue related to service items and item receipts.
Here’s the situation: I sell an item, and a service item is automatically created as expected. Later, I receive the item back from the customer due to a sales complaint (reclamation). As soon as I post the purchase receipt (item receipt) for this returned item, the related service item disappears from the system (I also get the message). No credit memo is posted yet — only the item receipt because the customer will get back the item. I have checked the Service Setup, but I can’t find any option like “Automatically delete service items” that could explain this behavior.
Could someone please confirm if this is standard behavior in BC26?
Why is the service item automatically deleted when the receipt is posted?
Is there a way to prevent this from happening while keeping the service item active for further processing?
Environment details:
Microsoft Dynamics 365 Business Central 26
Standard configuration (no custom extensions)
Using Service Orders and Item Receipts (no credit memo posting)
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