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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / When Did The Customer ...
Customer experience | Sales, Customer Insights,...
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When Did The Customer Voice Send a Survey Power Automate Action Change?

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Posted on by jim.corriveau@chest... 43
Hello,
 
In Power Automate I could send a Customer Voice Survey using the Send a Survey action.  This action included the ability to pass dynamic values using the "The fields to send to WebMerge" option in the action.  Today, it is still published by MS as being included in the connector https://learn.microsoft.com/en-us/dynamics365/customer-voice/send-survey-flow
 
The problem is, sometime in the last month or so it has been removed from the action.  Has anyone else seen this?  Does anyone know if MS has acknowledged this and provided a solution?
 
Thank you,
 
Jim
  • Jimmy Passeti | MVP Profile Picture
    Jimmy Passeti | MVP 253 Super User 2025 Season 1 on at
    When Did The Customer Voice Send a Survey Power Automate Action Change?
    Do you have Variables created for the Survey/Project that you selected?
  • jim.corriveau@chesterton.com Profile Picture
    jim.corriveau@chest... 43 on at
    When Did The Customer Voice Send a Survey Power Automate Action Change?
    Jimmy,
     
    I just added the Send a Survey action, completed the required fields, and nothing appeared for the variables defined in the Survey.  I don't know why MS would try to add that level of complexity to an action step, but if they did, it's not working.
     
    Normally, MS would add a new actions step in 'preview' and flag the old one with deprecated once the new step was out of preview.  If they are actually trying to make the properties of an action step dynamic then I'm not sure why they would go away from this process.
     
    I have a ticket open with MS, so maybe they'll find something...
     
    Thank you,
     
    Jim
  • Suggested answer
    Jimmy Passeti | MVP Profile Picture
    Jimmy Passeti | MVP 253 Super User 2025 Season 1 on at
    When Did The Customer Voice Send a Survey Power Automate Action Change?
    Hello,
     
    The variables of the Customer Voice survey will be shown after selecting the Project and the Survey.
    Try to fill in the survey data and it ill be visible.
     
    Regards,
    Jimmy Passeti | Microsoft MVP
    ✅ Please mark as Verified if this answered your question!

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