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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Workstream, Queue & Au...
Service | Customer Service, Contact Center, Fie...
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Workstream, Queue & Autoassignment

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Posted on by SY-10021228-0
Hi Tea,.

In the Customer Service workstream–based routing, the case is successfully added to the queue; however, it is not being assigned to any agent. The assignment method configured for the workstream is Advanced Round Robin
 
Thanks & Regards,
Satishkumar YAdav
Categories:
Dynamics 365 Customer Service
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    Tom_Gioielli Profile Picture
    Tom_Gioielli 2,979 Super User 2025 Season 2 on at
    I recommend running through the official configuration documentation to confirm you have set up everything properly.
     

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