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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Posted payment to wron...
Small and medium business | Business Central, N...
Suggested Answer

Posted payment to wrong customer

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Posted on by AP-06052221-0
I posted a payment to the wrong customer (one below in my customer list)...in November 2025.  It won't let me #Unnapply Entry".  Can I simply reverse the transaction and then apply it to the correct customer?
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Microsoft Dynamics NAV
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  • Suggested answer
    Teagen Boll Profile Picture
    Teagen Boll 2,122 Super User 2026 Season 1 on at
    You would want to make sure that payment isn't applied to anything and then you would want to reverse it and then you would recreate it and apply that correct payment to the customer accordingly.
     
    When reversing it you may not want to post in that older period if its closed. In that case you could make a manual entry in the cash receipt journal that is a mirror of the original transaction and then apply that correcting entry to the customer. In summary the steps would be.
     
    1. Create a reversal for the original transaction through 1 of 2 methods:
    -Method 1: Reverse Transaction from Customer Ledger Entries page
    -Method 2: Post a manual entry that is a mirror of the original transaction but set posting date as today and then apply it the old incorrect transaction.
    2. Create the payment again for the correct customer (either dated for the correct date from November 2025 or today depending on the method you used above).
    3. Apply that payment to the invoice accordingly
     
     
    Best,
    Teagen Boll
    Social: LinkedIn

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