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Add "mailto" link in text body of RTM e-mail

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Posted on by TanyaV

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Hello,

I'm trying to insert a simple mailto link in the text of a RTM e-mail so that a recipient can simply click to send an e-mail to a specific e-mail address - for example:

This used to work, but now just opens a blank browser page instead of opening the e-mail client.

Is there a new way of inserting a mailto link in the RTM e-mail editor?

Many thanks for your help!

Tanya

With reference to this post by Megan Walker: https://community.dynamics.com/blogs/post/?postid=35604da3-82e0-4c2b-a2bf-b45c3231413c

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jwcpc 116 on at

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Add "mailto" link in text body of RTM e-mail

Have you tried removing the tracking, that has a tendency to break mailto links (not just in Dynamics)
Jimmy Passeti | MVP 155 on at

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Add "mailto" link in text body of RTM e-mail

Hello Tanya!

I tried it here in a trial environment and it worked as expected.

I used below URL:

mailto:email@example.com

Could you check if there are any extra characters in yours? for example, blank spaces.

Regards,
Jimmy Passeti

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