Skip to main content
Post a question

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Suggested answer

D365 Customer Insight

Like (3) ShareShare
ReportReport
Posted on 30 Jan 2025 06:27:28 by 6
Hi Experts,
 
we are planning to shift to D365 Customer Insight from leadsquared .. but there is one confusion in leadsquared there is option of social media posting, and in D365 C.I outbound marketing is not available so no social media posting can u guide how can i manage social media posting in D365
  • Suggested answer
    Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 1,457 Super User 2025 Season 1 on 03 Feb 2025 at 02:58:08
    D365 Customer Insight

    Hi CU30010622-0,

    I checked the official Microsoft Dynamics documentation, and it looks like you can't directly post to social media from journeys in the new real-time version. They also don't have plans to add this feature anytime soon.

    Here's what you can do:

    Workaround: Use Power Automate


    • You can connect Dynamics 365 to social media using Power Automate. This might require some technical knowledge of Power Automate and the social media platform you want to connect to.

    • If you're new to this, it might take some learning, but it's not super difficult if you're familiar with development.


    •  

    If this helps, please give it a "Like." If it solves your problem entirely, please "Mark as Verified" to help others. Feel free to ask if you have more questions.

    This response was created with the help of AI to give you clear instructions for your Dynamics 365 question.

    Best Regards,
    Daivat Vartak

  • VaHiX Profile Picture
    VaHiX 4,411 Super User 2025 Season 1 on 30 Jan 2025 at 17:14:10
    D365 Customer Insight
    This article only applies to outbound marketing, which will be removed from the product on June 30, 2025. To avoid interruptions, transition to real-time journeys before this date. More information: Transition overview
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,257 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,028 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans
Loading complete