Dynamics Community Forum Thread Details

Workflow Process Update A Record Option List Field Not Saving

Hello,

I'm trying to create a realtime workflow to set a custom option set field's value. Upon Saving and closing the update process. It returns to null after next time I open it.

I've tried changing it to background flow as well. There's something with this specific field as Dynamic Values section does not work with it either. It's a global option list and used in another entity as well. Attached a video for better visualisation.

I set it and save and close.

I open it again and it's null:

Categories:

Microsoft Dynamics CRM

Dynamics 365 Sales

That's a strange one, not sure I've encountered it before. I would check on a few things to try and isolate where the problem might be arising. You may want to check the following:

Are you able to make updates to other fields in the workflow editor that are saved properly (even to a string or date field)?
- This will help determine if the issue is specific to the option set fields
Are you able to make any changes to other option set fields in the workflow edit and have them save properly? Try with another custom field vs an Out of Box one?
- This will help determine if it is specific to that one option column set or not
Are you able to try and make the change in a different browser entirely?
- This can help determine if it is an issue of your browser
If you create a new workflow and only try to update that field, will it save properly?

I know in the past I had seen strange behavior from browsers, often manifesting in strange ways and after what seemed like a minor and unrelated update. My guess is that this is browser related and not CRM specific, but the above tests should help narrow it down

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