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Dynamics 365 Production site down error

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Posted on 3 Mar 2020 13:08:28 by 30

Hi Guys,

once in a while, our Dynamics production site is down. This only happens once a month or so. I fix it by doing SQL fail-over to a different node. This fix is temporary and I want to get to the bottom on this. Anyone has experienced this before? I checked logs etc. I can't find anything related. Thank you 

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  • DipakAch Profile Picture
    DipakAch 30 on 04 Mar 2020 at 18:20:01
    RE: Dynamics 365 Production site down error

    I have enabled trace now and monitoring. Hopefully i will get something out of it. Thank you for the TIPS

  • Mohamed Sanuj Basheer Profile Picture
    Mohamed Sanuj Basheer 540 on 04 Mar 2020 at 16:32:39
    RE: Dynamics 365 Production site down error

    Dipak,

    Thanks for the quick update.

    Org will come back automatically or you will perform any activity to bring it back ?

    Did you observer Org status in Deployment manager : Enabled / Disabled

    Check if the async processing service(maintenance) is stopped.

    Possible Scnerio:

    support.microsoft.com/.../an-error-has-occurred-try-this-action-again-occurs-when-logging-into-m

    Also did you find any error in trace logs.

    Doc below how to enable trace log

    support.microsoft.com/.../how-to-enable-tracing-in-microsoft-dynamics-crm

  • DipakAch Profile Picture
    DipakAch 30 on 04 Mar 2020 at 16:18:38
    RE: Dynamics 365 Production site down error

    Hi Mohamed,

    It is an on-prem environment. We only have about hundred active users. Version V9, CU level November 2019.

    it is usually down early in the morning which makes me think this could be a network related but wanted to get to the bottom of this error.

  • Mohamed Sanuj Basheer Profile Picture
    Mohamed Sanuj Basheer 540 on 04 Mar 2020 at 16:08:59
    RE: Dynamics 365 Production site down error

    Hello Dipak,

    I would like to understand below information before commenting on this issue

    Online / onprem:

    Version:

    Any pattern observed when the org is down like after solution import, larger number of users etc,.

    Regards,

    Mohamed Sanuj Basheer

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