Sales Return Order reversing quantities on open Sales Order

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Posted on by CU11061339-0

Hi All,

When we create a Sales Return Order from a posted invoice (linked to an open Sales Order with backorders), posting the return resets the original Sales Order’s Qty. Shipped and Qty. Invoiced to 0.

This makes the order look open again and causes users to re-ship.

Scenario

A Sales Order is created with partial shipment (backorder remains open).

A Posted Sales Invoice is created from that Sales Order.

Later, we create a Sales Return Order using Get Posted Document Lines to Reverse (based on the posted invoice).

We post the Return Shipment and Credit Memo

And the issue is

On the original Sales Order (which is still open):
- Qty. Shipped = 0
- Qty. Invoiced = 0
- The order now appears as if nothing has been shipped.

Is this expected behavior?

How do you prevent duplicate shipments in this scenario?

Any response or best practices would be greatly appreciated. Thanks in advance!

Thanks,

Jobina

Categories:

Dynamics 365 Business Central

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