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Dynamics Sales Hub - Recipients not receiving out email/meeting (teams)

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Posted on by AM-08100001-0

Hi There,

I am using a trial sales hub environment to set up a CRM for a business. Will push to production once fully set with accounts, leads, opportunities, and graphs.

I am at a point of testing the outgoing comms from D365 to the recipients, but it seems that no messages are being received by the recipient.

Below is a screenshot of an email and teams invite being sent off, but I am not receiving it to my personal (a different email) address for testing.

Can anyone assist?

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Suggested answer

Muhammad.Affan 4,449 on at

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Dynamics Sales Hub - Recipients not receiving out email/meeting (teams)

Hi There,

You need to setup incoming and outgoing email synchronization.

Refer these links:

https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/set-incoming-outgoing-email-synchronization?view=op-9-1

https://community.dynamics.com/blogs/post/?postid=05115caf-5702-4d7d-a748-8c29bdb9eebb

Finally, once your issue is resolved and my suggested answer has helped, please do not forget to click Yes under "Did this answer your question?" to close this thread.

Thanks
Affan
Follow my channel related to Dynamics 365: https://www.youtube.com/@AffansDynamicsJourney
Suggested answer

Amit Katariya007 8,596 Super User 2024 Season 1 on at

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Dynamics Sales Hub - Recipients not receiving out email/meeting (teams)

Hello User,

Have you checked if emails are in pending state ? If yes then you have to enable mailboxes for that specific environment. Once it is enabled emails will be sent.

Tip : Mailboxes are enabled for single instance at a time.

Thank you,

Amit Katariya
Ray 1,505 on at

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Dynamics Sales Hub - Recipients not receiving out email/meeting (teams)

Have you checked the mailbox setting? Is your mailbox enabled and tested?