Hi,
I am involved in the implementation and roll out CRM365 field service for a global business I work for. We have subsidiaries all around teh worl and have in the beginning concentrated on Europe and individula country markets where technicians are not really crossing timezones. However I have just returned from teh U.S where filed technicians often start a journey to a job in 1 timezone and arrive in another by flight for the days work. This is causing issues with visualisation of teh bookings in the technicians agenda and time entries seem to book in the wrong dates etc.
The field technicians personalistaion settings are set to thier home time zone and from advice of our CRM developers they told us we need to create a schedule board for the timezones of teh base technician in this case there are 5 different locations of the group of technicians each matching the timezone in the technicians work hours and peronalisation settings.
What we are seeing is the bookings chnage on the technicians tablet when they cross to another timezone and the only way we seem to be able to fix it advised by our developers is by turning off the device location in which I dont beive we should have to do. I feel this is a very basic work around rather than a solution and would like some advice from others that have experience in this type of usage.
The technicians use the app in offline mode and the device synchronises every 5 minutes in range of the internet.
any commenst are really appreciated.
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