web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Teams chat activity is...
Service | Customer Service, Contact Center, Fie...
Unanswered

Teams chat activity is not updated with the "last updated by" in the time line

(0) ShareShare
ReportReport
Posted on by NA-21110949-0 7
When someone writes a message in the connected Teams chat on a Work Order or Case, the timeline in Field Service does not update the “Last Updated” timestamp.
 

Is this expected behavior, a known limitation, or is there a way to ensure that timeline activity is updated when new messages are posted in the linked Teams chat?

Any guidance or suggestions would be appreciated.

Categories:
Dynamics 365 Field Service
I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 65 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 52 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans