import of solution keeps failing job status locked in progress cannot access zip file

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Posted on by minilh1

trying to import a solution via alm pipeline, it keeps failing with above. Initial advice is to retry after 3 hours, implication that another process is running, but still faililng. Is there a way to find out what is locked?

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Saif Ali Sabri 2,741 Moderator on at

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This error usually means the solution import job is stuck with a locked state in Dataverse. Retrying alone won’t clear it if the lock persists. Here are concise steps you can take:

Check active import jobs: Go to Settings → Solutions → Import Jobs in the target environment. Look for jobs marked In Progress or Locked.

Cancel or terminate job: If you find a stuck job, cancel it from the UI or via Power Platform Admin Center.

Use PowerShell/CLI: Run Get-CrmOperationStatus or pac solution list to identify the blocking job, then terminate it.

Check ALM pipeline logs: Sometimes the lock is caused by a previous failed deployment. Reviewing logs can confirm if another process is holding the file.

Zip file access: If the zip is inaccessible, ensure no antivirus or file indexing process is holding it locally before retrying.

In short: identify the stuck import job in Dataverse, cancel it, then retry the pipeline. If the lock persists, a service restart or support ticket may be required.

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