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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Logged in but forgot p...
Service | Customer Service, Contact Center, Fie...
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Logged in but forgot password

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Posted on by Ajay-007
Hi,
 
I am logged in outlook, edge,teams,onedrive but forgot password, and this account is linked to office license 
 
I know now recovery email and mobile number too but I guess tried too many failed attempts and microsoft recovery form is not helping 
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Customer Intent Agent
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  • Radwan Almsora Profile Picture
    Radwan Almsora 45 on at

    Hello Ajay-007,

     

    ​Since you are currently logged into your apps, you have a unique advantage to verify your identity and update your security info from within your active sessions.

     

    ​Access Security Settings via Active Session

     

    Open Microsoft Edge or go to office.com where you are already signed in. Click on your profile picture in the top-right corner and select My Microsoft Account or View Account. Navigate to the Security tab and select Update Info or Advanced Security Options. Since you are already in an active session, the system may let you add a new recovery option or update your password directly without requiring the old one.

     

    ​Check Saved Passwords in Edge

     

    Since you are logged into Microsoft Edge, your password might be saved in the browser credential manager. Open Edge, go to Settings, then Profiles, and click on Passwords. Search for your Microsoft or Outlook account and click the eye icon to reveal the password.

     

    ​Wait Out the Lockout Period

     

    The automated recovery form and sign-in pages often trigger a temporary 24-hour lockout after too many failed attempts. Stop trying to use the recovery form for a full 24 hours to let the security flag clear.

     

    ​Office License Verification

     

    Do not log out of your Office apps or OneDrive, as your license remains active as long as the session is live. If the account is a work or school account, you can bypass the recovery form entirely by contacting your organization's IT Admin to reset your password from the Microsoft 365 Admin Center.

     

    ​Best regards,

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