web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Play Queue position me...

Service | Customer Service, Contact Center, Fie...

Suggested Answer

Play Queue position messages in repetition with timer setup in IVR Copilot Studio Implementation

(1) Share

Report

Report

Posted on by Devashri

8

I have implemented IVR using Copilot studio where the Client requirement is to setup a Timer for 30 seconds and Repeat the Queue position message.

Example: If all Agents are busy, and if 1,2 and 3 Customers call and are positioned in Queue one after the other, all three Customers should hear their individual Queue position messages be it 1, 2, 3.. in order and the OOTB respective message: "You are 1st in Queue position", should play every 30 seconds. Is there a way to put a custom timer to Repeat such Queue position message?

Categories:

Dynamics 365 Contact Center

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Danyal Imtiaz Khan 37 on at

Like (0)

Report
Copy link

Link copied!

Hi @Devashri,

You can try using the customer wait time option by enabling it on the voice channel workstream. It will give customer the information about wait time and the number of customers in queue.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

#2

Mallesh Deshapaga 32

#3

ManoVerse 30 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans