Error message when editing form settings in Customer Insights - Journeys

(2) Share

Report

Posted on by CamillaM

A user has security roles that should grant full access to msdynmkt_formsettings. However, she receives this message when editing the response message under Form Settings:

"Caller does not have read permission on component msdynmkt_formsetting column."

Has anyone here encountered similar problems?

Categories:

Dynamics 365 Customer Insights - Journeys

I have the same question (0)

All responses (3)

Answers (1)

Sort by

Verified answer

11manish 1,156 on at

Like (2)

Report
Copy link

Link copied!
This usually isn’t a table permission issue but a column-level or dependent component security issue.

Check if any fields in msdynmkt_formsettings have field security enabled and ensure the user is added to the Field Security Profile.

Also verify access to related Marketing entities and app module permissions, as these components can trigger this error even when the table shows full access.

Common root causes
1. Column-level security (most common)

Some Marketing fields are secured columns.

Even if:

Table = Full access

User = System Administrator (sometimes even then)

Still blocked if:

Column is part of a Field Security Profile

Fix

Go to:

Column → Check Enable Column Security

If enabled:

Add user to the Field Security Profile

Grant Read access

2. Missing permission on related tables

msdynmkt_formsettings is used by Real-time Marketing and is tightly coupled with:

Form definitions

Marketing assets

Components

The UI action “editing response message” may internally access:

Related hidden/system tables

Fix

Ensure user has access to:

msdynmkt_formsettings

Related Marketing tables (read at minimum)

3. Business Unit / Access scope issue

Even with full privileges:

If records belong to another Business Unit

And access level = User/BU

Access fails

Fix

Set privilege to:

Organization level

OR

Share the record

4. Missing “Read” specifically (not just Write)

Sometimes roles have:

Create / Write / Append

But:

Missing Read

This exact error is triggered

Was this reply helpful? Yes No
CamillaM 11 on at

Like (1)

Report
Copy link

Link copied!

@11manish Thank you!! I didn't think there was a field with field security but finally I found one: msdynmkt_recaptchasecretkey. Then I could add the user to a Field Security Profile.

Was this reply helpful? Yes No
RV-28071642-0 2 on at

Like (0)

Report
Copy link

Link copied!

I've come across this issue as well, and solved it the same way, by creating a column security profile allowing read permission on this one column, and assigning the affected user to that profile.
It's a strange thing. I found two column security profiles, both named "ReCaptcha Configuration - secret key management", both created by “SYSTEM”. One was created in 2024, one in 2025, but both were updated last week (21/07/2026). The 2025 profile allows read-permission on the recaptcha field.
I do wonder why reading that ReCaptcha API key is required to save other form settings, and I wonder if this undocumented security profile is the correct solution.

Was this reply helpful? Yes No

Join the conversation

Community site session details

Error message when editing form settings in Customer Insights - Journeys

Helpful resources

News and Announcements

Quick Links

Season of Sharing Community Challenge Winners!

Women in Power Builds Momentum

Congratulations to the June Top 10 Community Leaders

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates

Community site session details

Error message when editing form settings in Customer Insights - Journeys

Helpful resources

News and Announcements

Quick Links

Season of Sharing Community Challenge Winners!

Women in Power Builds Momentum

Congratulations to the June Top 10 Community Leaders

Subscribe to this forum!

Select categories

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates