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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Error message when edi...
Customer experience | Sales, Customer Insights,...
Answered

Error message when editing form settings in Customer Insights - Journeys

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Posted on by CM-22080928-0 7
A user has security roles that should grant full access to msdynmkt_formsettings. However, she receives this message when editing the response message under Form Settings:
"Caller does not have read permission on component msdynmkt_formsetting column." 
Has anyone here encountered similar problems?
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Verified answer
    11manish Profile Picture
    11manish 164 on at
    This usually isn’t a table permission issue but a column-level or dependent component security issue.
     
    Check if any fields in msdynmkt_formsettings have field security enabled and ensure the user is added to the Field Security Profile.
    Also verify access to related Marketing entities and app module permissions, as these components can trigger this error even when the table shows full access.
     
    Common root causes
    1. Column-level security (most common)
    Some Marketing fields are secured columns.
    Even if:
    • Table = Full access
    • User = System Administrator (sometimes even then)
    Still blocked if:
    • Column is part of a Field Security Profile
    Fix
    Go to:
    • Column → Check Enable Column Security
    If enabled:
    • Add user to the Field Security Profile
    • Grant Read access
    2. Missing permission on related tables
    msdynmkt_formsettings is used by Real-time Marketing and is tightly coupled with:
    • Form definitions
    • Marketing assets
    • Components
    The UI action “editing response message” may internally access:
    • Related hidden/system tables
    Fix
    Ensure user has access to:
    • msdynmkt_formsettings
    • Related Marketing tables (read at minimum)
    3.  Business Unit / Access scope issue
    Even with full privileges:
    • If records belong to another Business Unit
    • And access level = User/BU
    Access fails
     
    Fix
    Set privilege to:
    • Organization level
    OR
    • Share the record
    4.  Missing “Read” specifically (not just Write)
    Sometimes roles have:
    • Create / Write / Append
    But:
    • Missing Read
    This exact error is triggered

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