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Customer experience | Sales, Customer Insights,...
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Force Quick Create

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Hello,
 
I have a sub grid on my form pointing to a record with many to one relationship with the parent record. The sub record is set to allow Quick Create. This works fine for me and many users. When I click the + button, it opens the Quick Create form in a side frame. Other users are getting a different experience though. It takes them to the full form in a new window. What determines which form is used? How can I set it up, so all users get the Quick Create form?
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