In the case entity, when I choose /resolve case/, we can select a resolution type (status reason). In the resolution type we have few optionset values. Based on a case origin, I have to hide one optionset value. How we can do that ?
Hi, We have analyzed your requirements, and you are trying to change the options in the drop-down box that appears when you click /Resolve Case/ as shown below. Is this correct? We have tested for your requirement and based on the test results, there is a high probability that this requirement is not achievable out-of-the-box. First, we found a similar set of options on the /Case Resolve/ entity, and while this set of options can be changed, the record for this entity is actually generated after the execution of the /Resolve Case/ activity, which doesn't meet your requirement. Next, we analyzed the commands executed by the /Resolve Case/ button, as shown below. This button executes a JS Code, but this web resource is not searchable in the environment, and perhaps is not editable itself. Finally, we tried to use the browser tool to analyze the /Network/ before clicking the /Resolve Case/ button to the popup form and found out that this Dialog form will call two other /Web Resource/ when it is generated, and these two Web Resources are also uneditable. As a result, we think you may need a plugin or something else custom to meet your needs and recommend you contact your organization's IT staff for further assistance. I hope my answer is helpful to you! If you have any other questions, please feel free to contact me. Best Regards, Rudy Zhang
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