web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Microsoft Dynamics 365 | Integration, Dataverse...
Unanswered

User unable to see correct App

(0) ShareShare
ReportReport
Posted on by 349
Hi,

Here is a conundrum??

I've recently created a new Model Driven App called Patient Carers.

Created this in a new Environment.  Created tables, set up Teams, Roles, Security. 

But the two users, currently who need to access the app are doing so by another entity, in another app??

Dynamics 365 Live Environment


Patient Carers Environment



The Patient Carers app is required to enable sending Journeys so the Customer Insight app has been installed....

The app was created to segregate B2B and B2C contacts and for different users..

As mentioned previously the two users who are working on the Patient Carers app can see the contacts, via another Environment.

When i send the link to the App via the Patient Carers Environment they see this  



Not the actual Patient Carers App.

Within the Dynamics 365 Live Environment they a version of the Patient Carers app, but it's not the correct one and as incorrect data in



To make things even more confusing when the Customer Insights - Journey app is opened the Contacts entity display the Patient Carers data?? 





I would like the current users and any additional users to use the one app 'Patient Carers'

Hopefully this all makes sense and it's just a access permission issue??

Regards

Chris
Categories:
I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
Subra Profile Picture

Subra 152

#2
11manish Profile Picture

11manish 108

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 86 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans