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ReportHi everyone,
I’m facing an issue with the Dynamics 365 Customer Service timeline.
When I open a Case record, the timeline is showing emails and activities that belong to completely different cases or contacts.
What I’ve checked so far:
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Activities are not regarding the current case
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No custom workflows or plugins are auto-linking activities
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Security roles seem correct
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The issue happens only for some users, not all
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Activities appear only after a few seconds, almost like they are loading from another view
My questions:
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Why is the timeline displaying activities that are not related to the current case?
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Is there a setting or filter to restrict the timeline to only show activities directly linked to that record?
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Could this be caused by a customization, a timeline control bug, or user personal views?
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Any recommended troubleshooting steps?
Thanks in advance for any guidance!
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