I have built a solution within Dynamics 365 that my team are using to log product complaints. One of the categories is complaint severity which features three choices: quality, food safety and critical. I have been asked to merge the food safety and critical labels under one label of food safety. There are over 1000 legacy complaints so to delete the critical label and manually update all critical complaints to food safety would be very intensive. Is it possible to merge the two choices?
Bulk update all records from Critical → Food Safety.
Verify reports, dashboards, Power Automate flows, plugins, and integrations.
Remove the Critical option from the Choice field.
Publish customizations.
This leaves a single "Food Safety" value in the system and avoids future reporting and maintenance issues.
Since you're working in Dynamics 365 and have over 1,000 records, a one-time Power Automate flow or Bulk Edit operation is typically the quickest and safest approach.
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