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Supply chain | Supply Chain Management, Commerce
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Failure during redemption of loyalty points

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Failed post reward point line for the transaction (Company = RIND, Transaction ID = XN5-XN501-1778135987067, Line Number = 3.00). at CommerceExceptionError.CommerceError [as constructor]

We are receiving this error occasionally for few customers across all the stores  , it is not same customer all the time when this issue occurs.
this happening during partial payment with loyalty and other payment method cash.
Have customization on loyalty programs for earn and burn at the same time.

Please help us what could be the issue
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