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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Status codes Automatio...
Service | Customer Service, Contact Center, Fie...
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Status codes Automation on Agent Status in D365 for Inbound Outbound calls

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Posted on by CU15101129-0
We have designed the IVR Calling setup using IVR Copilot Studio and the Client Requirement is to to perform Automation when any Inbound call is received to set the custom status code Automatically to "Inbound call (DND)" and once the call is ended, only after 30 seconds the next status of "Available" should be automatically set. Is there any such automation capability to shuffle between different Agent status codes in D365 along with setup of the seconds interval for status switching automation? 
 
Attached the current OOTB status that are present in D365. Please suggest.
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Dynamics 365 Contact Center
agent status.png
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